Terms & Conditions

Server Snack Limited Terms & Conditions of Service

01. Our Company
02. Our Services
03. Payment for Services
04. Cancellation of Services
05. Our Responsibilities
06. Your Responsibilities
07. Retrieval of Access Details
08. Changing Your Details
09. Our Liability to You
10. Resale of our Services
11. IP Addresses
12. Compliance with Law

01. Our Company

"Strobe-Quik"  is referred to as "we" or "Server Snack" in this document, and Client is referred to as "you". 

The name that will appear on your statement will be 'Strobe-Quik Web Solutions Ltd' trading as 'Server Snack'.

02. Our Services

Server Snack provides a range of hosting and domain name services, including; web hosting, domain registration, cPanel, Awstats, site management software, and credit card payment gateways.

When you select to subscribe to any of these services it is with your understanding of what each service is, what you can expect to receive, what the costs are, and the payment terms.

We retain the right to refuse service to anyone at any time.

03. Payment for Services

Our services all operate on a pre-paid basis. This means you must pay for all services in advance.

Invoices are generated 7 days prior to your joining date on monthly accounts.
You have the option to receive invoices by email, or post, or both. By default your invoice will be sent by email.  Payments are due within 7 days of issue date, and automatic notifications will be sent to you by email if payments are overdue.

Failure to make payment by the due date may incur a $6 penalty on your account.

If you fail to make payment within 2 months we may suspend or restrict the services on your account. If you choose to make payment on the outstanding amounts, a 10% reconnection fee may apply, as well as costs we may have incurred to recover the debt.

04. Cancellation of Services

You agree to give at least 30 days notice of cancellation of services (excluding Domain registration).

Notice must be made by post on your company letterhead, and either signed by the account holder (the contact person listed in our records) or a company director. Or cancellations can be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it by the account holder.

Prepaid hosting services will not be refunded.

05. Our Responsibilities

We agree:

(a) to provide high performance Internet services to you;

(b) to be available during business hours by telephone for support and inquiries;

(c) to be available during business hours by email for support and inquiries;

(d) to correct all problems as soon as they occur;

(e) to provide an online summary of any scheduled, or unscheduled downtime, and to notify customers by email who wish to be notified;

(f) to respond as soon as we can to emergency support requests;

(g) to bill you correctly for the services you subscribe to; and

(h) to keep all software and systems up-to-date.

06. Your Responsibilities

You agree:

(a) to provide us with correct contact details, and to keep them up-to-date; or

(b) to keep your private access details (usernames and passwords) confidential;

(c) to keep back-up copies of all files you publish to our servers;

(d) to download your mail regularly; and

(e) to not store mail on our server for longer than 30 days (or it may be removed without notice).

We prohibit the publication of the following content on our servers (including pictures, links, and text):

(a) any material that infringes any copyright, trademark, patent, common law, or rights of others;

(b) any material that is libellous or slanderous;

(c) any material which is or contains anything obscene, pornographic, or offensive including links to such material; or

(d) distribution lists to be used via unsolicited electronic mail or other mass electronic mailings.

We do not screen the material you publish to our servers. Any material you publish is considered publicly accessible.

07. Retrieval of Access Details

If you lose your access details there are three things in the following order you can do:

(a) request an automatic password re-send if available;

(b) phone or email our support staff to re-send them to the address we have on record; or

(c) send a fax or letter on your company letterhead requesting changes, which must be signed by the account holder, or a company director.

08. Changing Your Details

We provide you with the ability to update your contact details yourself through our online control panel. If you require our support staff to update your details you must send a fax or letter on your company letterhead requesting changes, which must be signed by the account holder, or a company director.

09. Our Liability to You

As a residential customer you have rights under the Consumer Guarantees Act and this section does not limit those rights. However if you use our services for business purposes (or have told us you will do so) then you agree that that Act does not apply to the services we provide you.

To the extent that the law allows us to do so, we exclude all other liability to you in connection with our provision of services to you.

We are not liable for the protection or privacy of electronic mail or other information transferred through the Internet or any other network provider.

We do not make claim that you will receive continual and uninterrupted service during the term of this Agreement. In no event shall we be liable to you for any damages resulting from or related to any failure or delay to provide service under this Agreement if such delays or failures are due to strikes, riots, fire, inclement weather, acts of God, theft or vandalism or other causes beyond our control.

10. Resale of our Services

If you act as a reseller of any of our services, i.e. you bill your client for services you buy from us, you agree:
(a) there is no direct relationship between us and your client;

(b) you will not refer your customer to us for support services;

(c) you will make it clear to your client that you are the contact for all purposes; and

(d) this agreement also applies to your clients.

11. IP Addresses

Server Snack maintains control and any ownership of any and all IP numbers and addresses that may be assigned to you and reserves the right to change or remove any and all IP numbers and addresses.

12. Compliance with Law

You agree to use our services in a manner consistent with all applicable New Zealand and/or Australian laws. If you wish to make a claim against us you must do so in a New Zealand court.